You may return most new, unopened items within 14 days of delivery for a refund, credit or exchange. Simply complete the RMA form and notify us to get a Return Merchandise Authorization (RMA) confirmation. Once you have received the RMA confirmation you may ship the product back to us. You will be issued a refund on your returned product after we have performed a full examination of the equipment. We inspect for any damages, including dents, scratches, chips, dings or overall wear and tear while in your possession. The refund issued will have the cost of any damages deducted from the refund total.
You are fully responsible for shipping and handling, including shipping insurance, and are held responsible for lost shipment or any damages occurring during shipment. Shipping and handling is NON-REFUNDABLE. If you received FREE SHIPPING when you purchased your battery, that the shipping cost will be deducted from your refund total. Which is as follows:
- 14Ah AGM – $30.00 shipping fee
- 20Ah AGM – $39.00 shipping fee
- 33Ah AGM – $49.00 shipping fee
- 45Ah AGM – $55.00 shipping fee
- 55Ah AGM / Gel – $65.00 shipping fee
- 75Ah AGM / Gel – $80.00 shipping fee
A 15% restocking fee will be charged on all returns.
Orders being returned MUST be shipped back in its original packaging when the product was shipped to you after purchase. You must complete the Return Merchandise Authorization (RMA) form and receive proper approval before we can process your refund. The RMA form must be submitted to us electronically. Once we receive your RMA form, we will email you with the following details: Your RMA confirmation
- Ship-to Return address
- Projected refund amount
We will not accept any returns to our warehouse without prior RMA approval. Without prior RMA approval, absolutely no refund will be issued.